Website information

Privacy Policy

This is a standard privacy policy for a small UK service business. It should be reviewed and, if necessary, adapted by the business or its legal adviser before being relied upon.

1. Who we are

This website is operated by Devon House Clearances, whose principal place of business is Kilmington, Axminster, Devon EX13 7RG. You can contact us by email at james@devonhouseclearances.co.uk or by telephone on +44 7771 825466.

2. What information we collect

We collect information that you provide when you complete an enquiry form, send us an email or call us. This may include your name, telephone number, email address, the property address or postcode, a description of the clearance, photographs you choose to send, and any other details you include in your message.

3. How we use your information

We use your information to respond to your enquiry, arrange an assessment, prepare a proposal and carry out any clearance work we agree with you. We do not use your information for automated decision-making or profiling.

4. Lawful basis

We process your personal data on the basis that it is necessary to take steps at your request before entering into a contract, or because it is in our legitimate interests to respond to enquiries and provide our services. Where we rely on consent, for example to send marketing communications, we will ask for it clearly and you can withdraw it at any time.

5. Sharing your information

We do not sell your personal information. We may share it with professional advisers, insurers or waste/recycling partners only where it is reasonably necessary to provide the service you have requested or to comply with a legal obligation.

6. Security

We take reasonable steps to keep your information secure, including limiting access to those who need it to provide our services. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep your information for as long as is necessary to deal with your enquiry, complete any work we undertake, and meet any legal or accounting requirements. After that period, we securely delete or anonymise it.

8. Your rights

Under UK data protection law, you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights, please contact us using the details above.

9. Cookies and analytics

This website does not currently use non-essential cookies or third-party analytics. Any cookies used are strictly necessary for the operation of the site. For more information, please see our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, so please check back occasionally.

Last updated: 18 September 2026